FREQUENTLY ASKED QUESTIONS

SCHEDULING QUESTIONS

WHAT IS YOUR PHOTO SESSION AVAILABILITY?

I keep my schedule up-to-date on. Please inquiring available schedule by email. 

​

WHAT IS INCLUDED IN THE SESSION PRICE?

​

Your session price includes your edited high resolution images in a downloadable online gallery and printing rights.

​

HOW FAR IN ADVANCE SHOULD I BOOK MY PHOTOGRAPHY SESSION?  

As soon as possible! Schedule fills up quickly.  

​

HOW DO I BOOK A PHOTO SESSION?

 

Contact me through the contact page on website. We only handle booking by email. You can fill out a contact form and we'll reply asap. a $100 retainer is required to book a session, it is non refundable to secure your slot. For location sessions, the full price is due at time of booking as we do not take payment on location.

WHERE ARE YOU LOCATED?

​

​We are located in El Camino Real Santa Clara. If you prefer an in-home lifestyle session, we will go your home in the Bay area. For the newborn session, we only do Studio session (not possible location photos) to handle all our props in our designated newborn space.

​

CAN I RESCHEDULE MY SESSION IF SOMETHING HAPPEN?  WHAT HAPPENS IF SOMEONE GETS SICK?

I do not charge a penalty for weather or illness-related rescheduling. Please do not bring a sick child to your session!  On the other hand, do not reschedule if you or your child has acne, scratches or bruises. I can edit those out later.  

​

I will suggest rescheduling outdoor sessions if the temperature will be less than 40 degrees or over 90 degrees, if it’s very windy, or if rain is imminent. I will do sessions in the rain if you wish to proceed as scheduled.

​

Please understand that weekend sessions are usually completely booked months in advance so we may need to get crafty in rescheduling your session. For instance, if you had scheduled an evening session, I may need to switch you to a morning session to accommodate two sessions in one day.  

​

IS THERE AN EXTRA CHARGE FOR ADDING MORE PEOPLE INTO THE PHOTOS?  

Yes, we do charge  fee adding more people but there is different limit the number of people at each  session. according to package, there is limit to the number of participants, Because more people are added, the more “posed” the photos become, so if you like a more candid look, limit the number of people at your session. 

​

DO YOU PHOTOGRAPH ANY EVENTS, LIKE BIRTHDAY PARTIES, REUNIONS OR BABY SHOWERS?

 

Yes, I do photograph events, birthday parties, baby shower, family event/ reunion. please check Birthday Session page on our website. ​

​

CAN WE INCLUDE OUR DOG? 

Absolutely! I love when my clients include their pups – they are part of the family! 

​

PREPARING FOR YOUR SESSION

WHAT SHOULD I WEAR TO MY PHOTO SESSION? 

​

• Wear clothes you love and that match each person’s style and personality. Do not dress everyone alike

​

• Dress as formally or casually as you’d like. I’ll modify the style/feel of the session based on your appare.

​

• Wear clothes that don’t wrinkle easily, and iron your clothes. I charge extra for wrinkle removing during retouching.​

​​

• When in doubt, feel free to ask us.  

​

• Pick a few colors and mix them up so that you all coordinate without looking the same.

​

• Don’t forget to plan the shoes, too!

​

WHAT CAN I DO TO ENSURE MY FAMILY SESSION GOES WELL?

 

• The most important thing you can do is relax.  Children will be stressed if you are stressed (even newborns can sense stress).  We will have plenty of time to get great photos.  Think of this as two hours you get to spend having fun family time.​

​

• Let me know what your children’s favorite things are – toys, tv shows, hobbies, etc. I love to talk about these things with them during the session.

​

• Please alert me to any physical disabilities or behavioral characteristics that I should be aware of when working with your family.

​​​

AFTER YOUR SESSION

HOW LONG WILL IT TAKE FOR MY PHOTOS TO BE EDITED?  

Typically around 2 weeks. If you need to see them sooner, please let me know when you schedule your session.

​

A password protected online gallery will be available for you to share and download with family and friends after approximately 2-3 weeks after your session.

 

After the studio session I give you a proof gallery(YOU CAN SEE ALL PHOTOS DURINGTHE SESSION), you can pick your favorite photos then I post processing and only provide retouched high resolution JPG files as the final product. 

 

You can print anywhere with the high resolution files!

 

WHAT RETOUCHING WILL BE DONE TO MY PHOTOS? 

General editing: I will always edit away blemishes, bruises and scratches. I may lessen the appearance of pock-marks, shaving scars and mild acne scars. Extreme scarring may be smoothed, but not removed as it would dramatically alter the person’s appearance.  Skin will be smoothed a bit so that it looks naturally soft. I edit away the most-ambitious/distracting stray hairs.  Under-eye circles are removed or lightened on adults per my discretion so that it looks natural. I generally leave laugh lines.     

​

Maternity: I may do a little bit of body-shaping to reduce the look of bloating, so that you look like yourself. 

​

On newborns, I will lessen the appearance of stork bites, clean up goopy eyes, and remove peeling skin on the face. I do not edit away: 

​

• Umbilical cords or scabs inside the belly button (please let me know before your session if you would like the belly button area hidden/covered), 

​

• Mongolian spots

​

• Hemangiomas

​

• Birth defects (Please discuss with me any concerns before your session).

​

• Peeling/flaking hands and feet (I may remove some, but not all, per my discretion.  Please massage Aquaphor on your baby prior to your session if this is a concern).

​

HOW DO I SEE THE PHOTOS AFTER MY SESSION?  

​

I will prepare a proof gallery which are watermarked within 3-4 days after session. please selected your proper number of photos belong to package. once you picked your favorite photos let me know with email. edited final gallery will be ready 10 days Your gallery will be open for 6 month.

​

WHEN IS THE BALANCE OF MY SESSION DUE?

On the day of your session, also we require to pay retainer fee in advance.

​

DO YOU ACCEPT CREDIT CARDS? 

Yes, I accept all major credit cards, except American Express. 

​

CAN YOU HELP ME CHOOSE PRODUCTS TO ORDER?  

Yes, absolutely! During this optional post-session meeting, which can take place in-person , an album together. I offer and answer all of your questions about them.

​

FINAL PRODUCT AND PRICING QUESTIONS 

​

HOW LONG WILL IT TAKE TO RECEIVE MY FINAL PRODUCT?  

The session digital final gallery turn around time is 10-14days after selected from your proof gallery. 

Holiday and announcements photos usually turn around time within 7-10days without proof gallery.